Leadership Excellence

Professional Management and Leadership Skill

Effective Leadership

Effective leaders are not always born that way. Included in this workshop are the following:

Types of leadership
Good leadership traits
Protecting the system to maintain or regain authority
Leaders as risk-takers
The importance of integrity
Leaders as effective coaches

Managing During Change

Organizations thrive on change. This is a fact in the business world. In fact, those that become stagnant, and fail to change, find it difficult to remain competitive. Market flux, changing product demands, and new business directions are all common occurrences in the modern work environment. Often, these changes require administrators to make tough decisions regarding personnel.

Areas covered in this training include:

Identification of Emotional Concerns
Fear of Failure
Lack of Control
Fear of the Unknown
Information Dissemination
Reducing Stress and Increasing Productivity
Logistics

Basic Crisis Intervention

Recognizing changes in behavior that could signal problems of suicidal ideation. This workshop includes:

How to detect the depressed individual
Methods of intervention with a depressed individual
Defusing anger and frustration
Redirecting negative emotions
Signs and symptoms of suicidal individuals
When to obtain professional assistance

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Ethics

This course includes:

Motives for ethical conduct
Defining the characteristics of ethical behavior
Characteristics associated with ethical managers
Ethics effect on productivity
Identifying unethical behavior
The cost of unethical conduct

Managing Stress

Topics included are:

Causes of organizational stress
Problems resulting from stress
Physical and psychological symptoms of stress
Recognizing the stages of stress
Stress prevention/reduction
Identifying burnout potential

Problems of Subordinates that affect the Workplace

Recognizing changes in behavior that signal problems, topics include:

The cost of not taking action on employee problems
Assisting the victims of domestic violence to prevent violence spill over
Spotting a problem drinker
Substance abuse problems
Physical problems and the impact of Americans with Disabilities Act (ADA)
Ways managers deny and/or cover-up their employees' problems
Referring an employee for psychological services

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Enhancing Management Professionalism

The training includes:

Testing management effectiveness
Planning
Assigning and scheduling for effective management
Humanizing the management approach for optimum results
Developing psychological fitness
Showing emotions in appropriate ways
Barriers to effective managerial interventions
Getting help when needed
Improving excellence of subordinates in achieving organizational goals

Performance Appraisals, Counseling, Discipline and Terminations

Elements of this workshop include:

Interviewing to get the best employees
Steps for making performance appraisals easier
Appraisals that yield results
Discovering causes of poor performance
Handling grievances
Performance coaching
Giving and receiving criticism
Legal issues when disciplining
Softening the blows of employee terminations
Firing without getting burned in the process

Enhancing Communication and Interpersonal Skills

Effective communication, a key in every organization, topics include:

The fine art of listening
Barriers to listening
Strategies for improving listening skills
Active listening
Use of reflection (paraphrasing)
Non-verbal communication skills
Types of appeals
Communication principles
Defining a personal communication profile
When to use speaking, writing or a combination of both for your communications
Communication in a multi-national and multi-cultural company

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Training Strategies that Work

Improving training skills, included:

Critical behaviors of trainers
Getting better performance from having informed employees (cross training and changing resisters)
Developing a team spirit by training
Basics necessary for any training
Deadly errors to assume in training (that the task is easy, etc.)
Developing better managerial training skills

Time Management and Conquering Procrastination

This productivity improvement workshop includes:

Defining time management
The difference between habit and inertia
Changing Unproductive habits
Overcoming the three main causes of procrastination
Analyzing why wasted time is lost time
Guidelines for more productive time scheduling
Ways managers waste subordinates time
Techniques that can "multiply time"

Keeping Meetings Useful for All Participants

Topics included:

How to have effective meetings
Making better decisions at meetings
Pitfalls of group problem solving and a process to overcome them
Discouraging rumors and griping at meeting
Managing discussions at meetings
Handling problems, plans, and sharing for productive meetings

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Making Better Decisions

The workshop focuses is on techniques to improve decision-making skills, topics include:

Sharing your managerial style with subordinates to increase productive decisions
How to minimize risks in decision-making
Choosing the best decision making style for your position
Standing behind your decisions
Defending decisions that come under fire from upper management

The Art of Interviewing

Improving interviewing skills and avoiding pitfalls, topics include:

Interviewing to get the best employees
Sharpening interviewing skills
Planning for interviews (identifying objectives of the interview, preparing questions that are job related, etc.)
The interview process
Avoiding legal problems associated with interview (related to age, race, sex, physical disability, etc.)
Making the best decision

Positive Delegation

Improving delegation skills to achieve greater productivity. Included in this workshop are the following:

Using positive delegation to achieve goals
Viewing delegation as an essential element of supervision
Making the transition from the one doing the work and being a manager responsible for getting it done through others
Learning how to delegate tasks you would prefer to do
Identifying the types of tasks that should not be delegated

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Motivation

Production improving motivational skills workshop, topics include:

Recognizing and appreciating good work
Trust as a prerequisite for motivation
How good motivators operate
Using emotions appropriately to propel employees towards company goals
Ways to compliment employees besides face-to-face interactions
How to motivate teams when jobs

Allowing and Developing Creativity in Employees

Stymieing creative employees can be a terrible waste of talent; this workshop includes the following topics:

How to keep competent employees challenged
Using job enrichment to utilize creativity
Keeping an eye open for hidden talents (makes skills available to the company, stimulates extra effort, etc.)
Thirty-five ways manager kill good ideas and how to counteract this destructive tendency
Ways to support and enhance creativity

Custom Designed Programs

Professional Workplace Interaction, Inc., is proud to offer the talents of some of the best-prepared trainers in the United States. They possess backgrounds and expertise that exceed the offerings listed in this brochure. If you are in need of a specific topic that is not listed please let us know. If we do not have such a program we will develop one or assist you in finding a provider that does.

"Taking proactive steps can help reduce your risk"

Professional Workplace Interaction, Inc.
Phone: (858) 484-9112 E-mail: information@pwiusa.com

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